Your customers don't just talk on Google. They review you on Facebook, Yelp, and the booking apps and directories specific to your industry. VouchTrack pulls all of it — 85+ review sites — into one inbox, so nothing sits unanswered where future customers can see it.
Most owners keep half an eye on Google and never check the rest. Meanwhile a two-star sits on Yelp for eight months, a question goes unanswered on Facebook, and the booking app your new customers actually use shows a rating you've never seen. Every one of those is a first impression you didn't know you were making.
VouchTrack watches all of it. New review anywhere → it's in your inbox, it gets a reply, and it shows up on your monthly report. Done.
Salons get watched on Booksy and Fresha. Dentists on Zocdoc and Healthgrades. Auto shops on RepairPal. Home services on Thumbtack and Angi. Restaurants on OpenTable and TripAdvisor — plus Google, Facebook, and Yelp for everyone.
Some customers just need to be heard — preferably not in public. Our feedback flow gives unhappy customers a private way to tell you what went wrong before they head to Google. You get the message directly, fix it with a call or a redo, and most of the time the public one-star never happens.
It's not about hiding from criticism — negative reviews that do get posted still get answered, promptly and professionally. It's about giving problems a chance to be solved first.
Sixty-seven and counting — Google, Facebook, Yelp, TripAdvisor, plus the booking apps and directories specific to each industry, from Booksy and Fresha to Zocdoc, RepairPal, Thumbtack, and OpenTable. See the full list. If a site matters to your business and it’s not on it, we’ll request it.
We monitor Yelp closely and reply to every Yelp review — but we don't send customers there to leave reviews, because Yelp's own guidelines discourage businesses from soliciting them. Your asks focus on Google and your industry's sites, where requested reviews are welcome, and Yelp grows organically.
No — that's the point. We check it. You get alerts for the things worth knowing about (a negative review, a private feedback message) and a monthly report for everything else. If you like logging in and reading everything, you're welcome to — but you never have to.
On a free 15-minute call, we'll scan the major review sites for your business — most owners discover at least one review they never knew existed.
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